Placing an order with D I Y Windows .Ltd. is very straightforward. There are two primary ways to place an order with D I Y Windows .Ltd..

The first is by calling 01225 588988 8am-8pm. Have your measurements and requirements handy.

The second is by ordering through our secure site. All you need to do is build an accurately priced quote using easy-to-use online Quoter system. Once you have built a quote, you can save the quote to process at a later date, submit your quote to be checked over by our Customer Services team, or go straight to the basket and place your order.

You’ll need your name, address, phone number and Email address to save a quote or submit a quote for checking. When you are ready to pay, click the Checkout button and choose to print your order and submit payment by bank or building society cheque, or you can pay securely online using any major credit card.

Once you have completed your order, you’ll receive an email to confirm the details of your transaction. If you have any queries throughout the process, just call 01225 588988 8am-8pm for assistance.

D I Y Windows .Ltd.'s own fleet of vans delivers goods and costs are based on the following:

If you require fitting rather than supply only, you have the option to select professional installation in your quote and an installation charge will be added based on a fitting charge per item. All installation prices are subject to survey.

However, if your quote requires the installation of many items, we may issue you with a Voucher Code to reduce your installation cost. Please call our Customer Services line for more information.

A Voucher Code is a code that can be added to your quote to change the price when the Update button is clicked. Voucher Codes are issued in some circumstances such as:

• Reducing or cancelling out delivery charges if you are having your goods installed by our professional fitting team, or
• Reducing or cancelling out delivery charges if you have requested a long distance delivery and we happen to be making other deliveries to your area around the same time.
• Reducing installation charges on large volumes of items from a cost per item to a day rate basis.

D I Y Windows .Ltd. operates a 14 day returns policy if:

• Goods are received damaged
• Goods are received faulty
• The goods are incorrectly specified (the goods do not match the specification on the order that was placed)

We regret that goods cannot be refunded just by choice as all goods are made to measure.

Damaged, faulty or incorrectly specified goods can be returned to:

D I Y Windows .Ltd., Unit AM2 Ashton Mills, Trowbridge, Wiltshire, BA14 7BA
Tel: 01225 588988 8am-8pm

In the unlikely event goods are received damaged, faulty or incorrectly specified, please keep all original packaging and labels intact, then call our Customer Services number: 01225 588988 8am-8pm. Collection will be arranged and the goods will be either replaced or refunded.

Our customers enjoy complete protection. The Geotrust 100% secure encrypted server ensures your personal information is kept safe. All online credit card payments are securely encrypted in transit using the Sagepay secure payment gateway and we DO NOT retain your credit card details on our server.

All our customer details remain private and confidential and we never disclose personal information to third parties without your express permission.

If you have a complaint regarding any aspect of your dealings with , use the Contact Us page or write to our Customer Services department.

We treat all complaints in the strictest of confidence and aim to resolve all queries within 5 working days.